The information technology (IT) services are outsourced services such as IT solutions (data processing and Business Process Outsourcing or BPO); IT consulting (information technology manage services); and internet storage services (Cloud services).
By software development, it is understood the development of operative systems, database and networks management, and the development of other software systems to improve performance in houses and workplaces. The term also includes the development of other applications with transverse use on different industries.
The industry of IT services and software development in Mexico has observed a two-digit growing tendency in the last five years. The market value for both industries was 10.4 billion dollars on 2015, which meant a compound annual growth rate of 13% between 2010 and 2015.
It is estimated that during 2015 the IT industry represented 0.19% of the tertiary GDP and 0.13% of the total GDP.
According to A.T. Kearney's Global Services Location Index 2016, Mexico ranks as the eighth best destination for IT, BPO, and call centers providers. This is because of the telecommunications infrastructure, the large number of engineers and technicians, the similar time zones with the main business centers in the United States and the increasing bilingual population.
There are about 4 thousand companies in Mexico related to the IT industry.
Among the 30 most important global companies in software development, 26 operate in Mexico, such as the Americans Microsoft, Oracle, IBM, Symantec, EMC, VMware, Hewlett Packard, Adobe, and the German SAP.
In the same way, six of the seven outsourced services companies best ranked by the International Association of Outsourcing Professionals (IAOP) have presence in Mexico: Accenture (Ireland), CBRE (United States), Cushman & Wakefield (United States), ISS (Denmark), Jones Lang LaSalle (United States) and Teleperformance (France).
According to FDI Intelligence, between 2013 and 2016, companies from Germany, the United States, India, Ireland, Spain and other countries have announced investments in Mexico that summed almost 1.1 billion dollars, related to the IT and software industries.
• Clusters and Technology parks. Mexico has 20 IT clusters in 13 states with more than a thousand companies. There are 30 technology parks in Mexico specialized in IT and BPO, formed through alliances between the private, public (federal and local) and academic sectors, according to information from the Economy Secretariat (SE). Those parks are distributed in 20 states, mainly in the center and north regions of the country.
• Certifications. According to SE data, up to April 2016, there were 781 Certified Development Centers, which have been evaluated in quality processes (norms such as CMMI or MoProsoft).
• Talent. Mexico has a talent pool of more than 500 thousand IT professionals. Annually, around 65 thousand IT professionals graduate from more than 120 universities.
• Competitive costs. According to KPMG's study Competitive Alternatives 2016, Mexico offered 33.0% savings in operative costs for the software development industry, when compared with the United States.
Moreover, when comparing with the United States, the country offered a 60.6% savings in operative costs of shared service centers.